Chargeback Response Templates

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EMV Fallback Transaction

Chargeback Response - EMV Fallback Transaction Case Reference Number: Case Reference Number Transaction Date: Transaction Date Transaction Amount: Transaction...
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Contactless Payment Dispute

Dear Card Issuer Name, Re: Chargeback Dispute - Transaction ID: Transaction ID We are writing to contest the chargeback filed against our merchant account for the...
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Mobile/Digital Wallet Dispute

Re: Mobile/Digital Wallet Dispute - Case #Case Number Dear Recipient, We are responding to the chargeback dated Chargeback Date for the transaction amount of $Transaction...
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Pre-Authorization Hold Dispute

Re: Pre-Authorization Hold Dispute - Transaction Reference Number Dear Recipient Dispute Resolution Team, We are responding to the pre-authorization hold dispute for...
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Cash Back Not Received

Dear Issuing Bank, We are responding to the chargeback filed for transaction Transaction ID dated Transaction Date in the amount of Transaction Amount with cash back amount of...
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Surcharge/Fee Dispute

Dear Recipient, Re: Chargeback Response - Reason Code Transaction Reference: Transaction ID Cardholder Name: Cardholder Name Transaction Date: Transaction...
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Sales Tax/VAT Dispute

Dear Recipient, We are responding to the sales tax/VAT dispute filed against our company, Merchant Name, regarding the transaction processed on Transaction Date for Transaction...
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Voice Authorization

Dear Recipient, We are responding to the voice authorization chargeback for transaction Transaction ID dated Transaction Date in the amount of Transaction Amount. We...
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Insurance Claim Dispute

Insurance Claim Dispute Response Re: Chargeback for Transaction ID: Transaction ID Cardholder Name: Cardholder Name Transaction Date: Transaction Date Transaction...
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Invalid Data/Account Number

Dear Card Brand, We are responding to the chargeback for transaction ID Transaction ID dated Transaction Date in the amount of Transaction Amount. This chargeback reason of...
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Airline Ticket Dispute

Dear Recipient, We are writing in response to the chargeback filed for transaction ID Transaction ID in the amount of Transaction Amount for airline ticket...
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Retrieval Request Response

Dear Card Network Representative, We are responding to the retrieval request for transaction reference number Transaction Reference Number dated Transaction Date in the amount...
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Canceled Order

Dear Card Network Dispute Resolution Team, We are responding to the chargeback dispute for transaction ID Transaction ID dated Transaction Date in the amount of Transaction...
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