Chargeback Response Templates

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Addendum/No-Show Addendum

Dear Card Network Dispute Resolution Team, RE: Chargeback Response - Case #Chargeback Case Number We are submitting this response to dispute the chargeback filed for...
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EMV Liability Shift

Dear Issuing Bank, We are responding to the chargeback for transaction Transaction ID dated Transaction Date in the amount of Transaction Amount for cardholder Cardholder...
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EMV Fallback Transaction

Chargeback Response - EMV Fallback Transaction Case Reference Number: Case Reference Number Transaction Date: Transaction Date Transaction Amount: Transaction...
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Contactless Payment Dispute

Dear Card Issuer Name, Re: Chargeback Dispute - Transaction ID: Transaction ID We are writing to contest the chargeback filed against our merchant account for the...
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Mobile/Digital Wallet Dispute

Re: Mobile/Digital Wallet Dispute - Case #Case Number Dear Recipient, We are responding to the chargeback dated Chargeback Date for the transaction amount of $Transaction...
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Pre-Authorization Hold Dispute

Re: Pre-Authorization Hold Dispute - Transaction Reference Number Dear Recipient Dispute Resolution Team, We are responding to the pre-authorization hold dispute for...
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Sales Tax/VAT Dispute

Dear Recipient, We are responding to the sales tax/VAT dispute filed against our company, Merchant Name, regarding the transaction processed on Transaction Date for Transaction...
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Surcharge/Fee Dispute

Dear Recipient, Re: Chargeback Response - Reason Code Transaction Reference: Transaction ID Cardholder Name: Cardholder Name Transaction Date: Transaction...
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Cash Back Not Received

Dear Issuing Bank, We are responding to the chargeback filed for transaction Transaction ID dated Transaction Date in the amount of Transaction Amount with cash back amount of...
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Voice Authorization

Dear Recipient, We are responding to the voice authorization chargeback for transaction Transaction ID dated Transaction Date in the amount of Transaction Amount. We...
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Airline Ticket Dispute

Dear Recipient, We are writing in response to the chargeback filed for transaction ID Transaction ID in the amount of Transaction Amount for airline ticket...
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Insurance Claim Dispute

Insurance Claim Dispute Response Re: Chargeback for Transaction ID: Transaction ID Cardholder Name: Cardholder Name Transaction Date: Transaction Date Transaction...
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