Chargeback Response Templates

Product Not Received

Re: Chargeback Dispute – Product Not Received Case Number: Case or Reference Number Dear Dispute Resolution Team, This response is submitted by Merchant or Business...

Processing Error

Processing Error Chargeback Response – Case Case Number Dear Recipient, We are writing to formally contest the chargeback filed on behalf of cardholder Cardholder Name in...

Authorization Issues

Re: Chargeback Case Case or Dispute ID Dear Recipient, We are writing on behalf of Merchant or Business Name to formally contest the chargeback filed under Case ID Case or...

Credit Not Processed

Re: Chargeback Case #Case Number To Whom It May Concern, This letter is submitted in response to the chargeback filed under reason code "Credit Not Processed" for a...

Duplicate Processing

Merchant/Business Name Date Re: Dispute Case Case/Reference Number Dear Dispute Resolution Team, This letter is submitted by Merchant/Business Name in response to the...

Product/Service Not as Described

Re: Chargeback Dispute — Case #Case ID Dear Recipient, I am writing on behalf of Business Name to formally contest the chargeback filed under Case #Case ID, categorized as...

Services Rendered

Re: Chargeback Case #Case or Dispute ID To Whom It May Concern, This letter is submitted on behalf of Business Name in response to the chargeback filed by cardholder...

No-Show/Cancellation Policy

Re: Chargeback Dispute – No-Show / Cancellation Policy Dear Dispute Resolution Team, We are writing on behalf of Merchant or Business Name to formally dispute a chargeback...

Custom/Personalized Order

Dear Dispute Recipient, We are writing to formally dispute the chargeback filed by Cardholder Name in the amount of Disputed Amount, originally processed on Original...

Travel/Event Ticket Dispute

Hello, We are writing in response to the chargeback filed for transaction amount Transaction Amount on Transaction Date for cardholder Customer Name ending in Last 4 Card...

Canceled Merchandise/Service

Dear Recipient, We are responding to the chargeback for transaction Transaction ID dated Transaction Date in the amount of Transaction Amount for cardholder Cardholder...