Chargeback Response Templates

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Transaction Not Recognized

Dear Card Network Dispute Team, We are responding to the chargeback filed for transaction Transaction ID dated Transaction Date in the amount of Transaction Amount for reason...
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Paid by Other Means

To: Card Network Re: Chargeback Response - Paid by Other Means Transaction Date: Transaction Date Transaction Amount: Transaction Amount Order/Invoice Number: Order or...
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Expired Authorization

Dear Recipient, Re: Chargeback Response - Expired Authorization Transaction Date: Transaction Date Transaction Amount: Transaction Amount Authorization Code:...
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ATM Dispute

Dear Issuing Bank, We are writing in response to the chargeback claim for transaction reference number Transaction Reference Number dated Transaction Date in the amount of...
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Incorrect Transaction Amount

Dear Recipient, Re: Chargeback Response - Case #Case Number We are submitting this response to dispute the chargeback claim filed for reason code Reason Code (Incorrect...
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Services Rendered

Re: Chargeback Case #Case or Dispute ID To Whom It May Concern, This letter is submitted on behalf of Business Name in response to the chargeback filed by cardholder...
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No-Show/Cancellation Policy

Re: Chargeback Dispute – No-Show / Cancellation Policy Dear Dispute Resolution Team, We are writing on behalf of Merchant or Business Name to formally dispute a chargeback...
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Custom/Personalized Order

Dear Dispute Recipient, We are writing to formally dispute the chargeback filed by Cardholder Name in the amount of Disputed Amount, originally processed on Original...
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Product/Service Not as Described

Re: Chargeback Dispute — Case #Case ID Dear Recipient, I am writing on behalf of Business Name to formally contest the chargeback filed under Case #Case ID, categorized as...
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Duplicate Processing

Merchant/Business Name Date Re: Dispute Case Case/Reference Number Dear Dispute Resolution Team, This letter is submitted by Merchant/Business Name in response to the...
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Credit Not Processed

Re: Chargeback Case #Case Number To Whom It May Concern, This letter is submitted in response to the chargeback filed under reason code "Credit Not Processed" for a...
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Authorization Issues

Re: Chargeback Case Case or Dispute ID Dear Recipient, We are writing on behalf of Merchant or Business Name to formally contest the chargeback filed under Case ID Case or...
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