Chargeback Response Templates

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Travel/Event Ticket Dispute

Hello, We are writing in response to the chargeback filed for transaction amount Transaction Amount on Transaction Date for cardholder Customer Name ending in Last 4 Card...
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Canceled Merchandise/Service

Dear Recipient, We are responding to the chargeback for transaction Transaction ID dated Transaction Date in the amount of Transaction Amount for cardholder Cardholder...
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Incorrect Transaction Amount

Dear Recipient, Re: Chargeback Response - Case #Case Number We are submitting this response to dispute the chargeback claim filed for reason code Reason Code (Incorrect...
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ATM Dispute

Dear Issuing Bank, We are writing in response to the chargeback claim for transaction reference number Transaction Reference Number dated Transaction Date in the amount of...
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Expired Authorization

Dear Recipient, Re: Chargeback Response - Expired Authorization Transaction Date: Transaction Date Transaction Amount: Transaction Amount Authorization Code:...
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Paid by Other Means

To: Card Network Re: Chargeback Response - Paid by Other Means Transaction Date: Transaction Date Transaction Amount: Transaction Amount Order/Invoice Number: Order or...
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Transaction Not Recognized

Dear Card Network Dispute Team, We are responding to the chargeback filed for transaction Transaction ID dated Transaction Date in the amount of Transaction Amount for reason...
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Counterfeit Merchandise Claim

Dear Recipient, RE: Chargeback Response - Transaction ID: Transaction ID Cardholder Name: Cardholder Name Transaction Date: Transaction Date Transaction Amount: Transaction...
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Car Rental Damage Dispute

Dear Recipient, We are responding to the chargeback filed for transaction #Transaction Number dated Transaction Date in the amount of Disputed Amount. We respectfully...
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Hotel/Accommodation Dispute

Dear Processor, We are writing in response to the chargeback filed for transaction ID Transaction ID dated Transaction Date in the amount of $Transaction Amount. We...
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Timeshare Cancellation

Dear Card Network, We are responding to the chargeback filed for transaction Transaction ID dated Transaction Date in the amount of Transaction Amount. Transaction...
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Late Presentment

Dear Issuing Bank, RE: Chargeback Dispute - Late Presentment Transaction Date: Transaction Date Transaction Amount: $Transaction Amount Authorization Code:...
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