Chargeback Response Templates

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Insurance Claim Dispute

Insurance Claim Dispute Response Re: Chargeback for Transaction ID: Transaction ID Cardholder Name: Cardholder Name Transaction Date: Transaction Date Transaction...
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Invalid Data/Account Number

Dear Card Brand, We are responding to the chargeback for transaction ID Transaction ID dated Transaction Date in the amount of Transaction Amount. This chargeback reason of...
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Airline Ticket Dispute

Dear Recipient, We are writing in response to the chargeback filed for transaction ID Transaction ID in the amount of Transaction Amount for airline ticket...
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Retrieval Request Response

Dear Card Network Representative, We are responding to the retrieval request for transaction reference number Transaction Reference Number dated Transaction Date in the amount...
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Canceled Order

Dear Card Network Dispute Resolution Team, We are responding to the chargeback dispute for transaction ID Transaction ID dated Transaction Date in the amount of Transaction...
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Quality of Service

Dear Issuing Bank Name, Re: Chargeback Case #Case Number Cardholder: Cardholder Name Transaction Date: Transaction Date Transaction Amount: Transaction Amount We...
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Gift Card Dispute

Case Reference: Case Reference Number Transaction Date: Transaction Date Transaction Amount: $Transaction Amount Cardholder Name: Cardholder Name Dear Recipient, We...
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Tip/Gratuity Dispute

Dear Card Issuer Name, We are responding to the chargeback dispute for transaction Transaction ID dated Transaction Date in the amount of Total Transaction Amount. This...
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Delayed Delivery/Backorder

Dear Financial Institution Name, RE: Chargeback Dispute - Transaction ID: Transaction ID We are writing to dispute the chargeback filed for the transaction dated Transaction...
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