Chargeback Response Templates

🔍

No-Show/Cancellation Policy

Re: Chargeback Dispute – No-Show / Cancellation Policy Dear Dispute Resolution Team, We are writing on behalf of Merchant or Business Name to formally dispute a chargeback...
Open Template

Custom/Personalized Order

Dear Dispute Recipient, We are writing to formally dispute the chargeback filed by Cardholder Name in the amount of Disputed Amount, originally processed on Original...
Open Template

Services Rendered

Re: Chargeback Case #Case or Dispute ID To Whom It May Concern, This letter is submitted on behalf of Business Name in response to the chargeback filed by cardholder...
Open Template

Travel/Event Ticket Dispute

Hello, We are writing in response to the chargeback filed for transaction amount Transaction Amount on Transaction Date for cardholder Customer Name ending in Last 4 Card...
Open Template

Canceled Merchandise/Service

Dear Recipient, We are responding to the chargeback for transaction Transaction ID dated Transaction Date in the amount of Transaction Amount for cardholder Cardholder...
Open Template

Incorrect Transaction Amount

Dear Recipient, Re: Chargeback Response - Case #Case Number We are submitting this response to dispute the chargeback claim filed for reason code Reason Code (Incorrect...
Open Template

ATM Dispute

Dear Issuing Bank, We are writing in response to the chargeback claim for transaction reference number Transaction Reference Number dated Transaction Date in the amount of...
Open Template

Expired Authorization

Dear Recipient, Re: Chargeback Response - Expired Authorization Transaction Date: Transaction Date Transaction Amount: Transaction Amount Authorization Code:...
Open Template

Paid by Other Means

To: Card Network Re: Chargeback Response - Paid by Other Means Transaction Date: Transaction Date Transaction Amount: Transaction Amount Order/Invoice Number: Order or...
Open Template

Transaction Not Recognized

Dear Card Network Dispute Team, We are responding to the chargeback filed for transaction Transaction ID dated Transaction Date in the amount of Transaction Amount for reason...
Open Template

Counterfeit Merchandise Claim

Dear Recipient, RE: Chargeback Response - Transaction ID: Transaction ID Cardholder Name: Cardholder Name Transaction Date: Transaction Date Transaction Amount: Transaction...
Open Template