Chargeback Response Templates

Installment/Payment Plan Dispute

Dear Recipient, Re: Chargeback Response - Transaction ID: Transaction ID This letter serves as our formal response to the installment/payment plan dispute filed for the...

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Services Not Provided

Dear Chargeback Team, We are responding to the chargeback claim for transaction Transaction ID dated Transaction Date in the amount of Transaction Amount. The cardholder...

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Free Trial / Negative Option Billing

Dear Recipient, We are responding to the chargeback for transaction ID Transaction ID dated Transaction Date in the amount of Transaction Amount for cardholder Cardholder...

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Fraud – Lost/Stolen

Dear Issuing Bank, We are responding to the chargeback filed for transaction Transaction ID dated Transaction Date in the amount of Transaction Amount. This chargeback has...

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Authorization After Decline

Dear Card Network Dispute Resolution Team, We are responding to the chargeback for transaction ID Transaction ID dated Transaction Date in the amount of Transaction Amount for...

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Fraud – Counterfeit

Dear Card Network Dispute Resolution Team, We are responding to the chargeback filed for transaction Transaction ID dated Transaction Date in the amount of Transaction Amount...

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Fraudulent Transaction – Card Present

Dear Recipient, We are responding to the chargeback dispute for transaction ID Transaction ID dated Transaction Date in the amount of Transaction Amount. This transaction...

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Fraudulent Transaction – Card Not Present

Dear Issuing Bank Representative, We are responding to the chargeback filed for transaction Transaction ID dated Transaction Date in the amount of Transaction Amount. We...

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