Chargeback Response Templates

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Quality of Service

Dear Issuing Bank Name, Re: Chargeback Case #Case Number Cardholder: Cardholder Name Transaction Date: Transaction Date Transaction Amount: Transaction Amount We...
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Gift Card Dispute

Case Reference: Case Reference Number Transaction Date: Transaction Date Transaction Amount: $Transaction Amount Cardholder Name: Cardholder Name Dear Recipient, We...
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Tip/Gratuity Dispute

Dear Card Issuer Name, We are responding to the chargeback dispute for transaction Transaction ID dated Transaction Date in the amount of Total Transaction Amount. This...
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Delayed Delivery/Backorder

Dear Financial Institution Name, RE: Chargeback Dispute - Transaction ID: Transaction ID We are writing to dispute the chargeback filed for the transaction dated Transaction...
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Services Not Provided

Dear Chargeback Team, We are responding to the chargeback claim for transaction Transaction ID dated Transaction Date in the amount of Transaction Amount. The cardholder...
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Fraud – Lost/Stolen

Dear Issuing Bank, We are responding to the chargeback filed for transaction Transaction ID dated Transaction Date in the amount of Transaction Amount. This chargeback has...
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Authorization After Decline

Dear Card Network Dispute Resolution Team, We are responding to the chargeback for transaction ID Transaction ID dated Transaction Date in the amount of Transaction Amount for...
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Fraud – Counterfeit

Dear Card Network Dispute Resolution Team, We are responding to the chargeback filed for transaction Transaction ID dated Transaction Date in the amount of Transaction Amount...
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