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Response Template for "Travel/Event Ticket Dispute"

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Chargeback Response

Hello,

We are writing in response to the chargeback filed for transaction amount Transaction Amount on Transaction Date for cardholder Customer Name ending in Last 4 Card Digits.

Transaction Details

Merchant: Merchant Name

Service Type: Service Type

Travel/Event Type Date: Service/Event Date

Authorization Code: Authorization Code

Service Fulfillment
We confirm that the Service Status. The cardholder Customer Action.

Terms and Conditions
At the time of purchase, the customer Terms Acceptance our terms and conditions, which clearly stated our Policy Type. Specific Policy Details (Optional)

Supporting Documentation
We are providing the following evidence:

Original purchase receipt showing cardholder authorization

Confirmation Type sent to Customer Email

Terms and conditions accepted by customer

Proof Type confirming Service Completion

Additional Documentation (Optional)
Customer Communication
Communication Status. Communication Details (Optional)

Resolution
Based on the evidence provided, we respectfully request that this chargeback be reversed as:

The transaction was properly authorized by the cardholder

The Service Delivery

All terms and conditions were clearly presented and accepted

Policy Compliance

We have acted in good faith and fulfilled our obligations to the customer. Additional Resolution Notes (Optional)

Thank you for your consideration.

Sincerely,

Your Name

Your Title

Company Name

Effective Date: August 12, 2025

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You’ve already paid the performers, venues or travel suppliers on your end and they’re not going to refund you just because a customer backed out. Weak or incomplete records can cost you 70-80% of these cases – even if cancellation policies are easy. Merchants who present their terms up front and can prove that the customer acknowledged them see their win rates improve quite a bit. On top of the immediate loss, chargebacks can land you in tracking programs that increase your processing costs by 0.5-1% or more.

A template built specifically for ticket disputes helps you present the evidence that these cases need. For one, it walks you through how to document your cancellation policy at multiple touchpoints and it also helps you address the exact reason codes that banks use, because “services not received” disputes need a different response strategy than “quality” disputes do. Templates also keep your entire team on the same page, so if it’s your first ticket dispute or your fiftieth, you’re able to send out complete answers every time.

The template includes dedicated sections for weather-related cancellations, artist substitutions and rescheduled events and it also comes with pre-written policy language that’s been tested across thousands of successful dispute cases.