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Response Template for "Services Not Provided"

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Chargeback Response

Dear Chargeback Team,

We are responding to the chargeback claim for transaction Transaction ID dated Transaction Date in the amount of Transaction Amount.

The cardholder claims that services were not provided. We respectfully dispute this claim and provide the following evidence that services were Service Status as agreed.

Transaction Details:

Customer Name: Customer Full Name

Service Description: Service Description

Service Service Type: Service Date

Payment Method: Payment Method

Evidence of Service Delivery:

Services were Delivery Method on Delivery/Completion Date

Confirmation Type reference: Confirmation Reference Number

Customer Customer Action on Customer Action Date

Additional Service Evidence (Optional)

Customer Communication:

The customer Communication Status regarding this transaction. Communication Details (Optional)

The customer agreed to our terms of service on Terms Acceptance Date which clearly states our Policy Type. Relevant Terms Details (Optional)

Based on the evidence provided, we have fulfilled our obligations and delivered the services as promised. We request that this chargeback be reversed in our favor.

Additional Comments (Optional)

Sincerely,

Your Name

Your Title

Company Name

Effective Date: August 12, 2025

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Service businesses get hit with more than $31 billion in chargebacks every year and “Services Not Provided” claims make up a big share of that mountain. These disputes can land months after you’ve wrapped up the job and moved on to other clients. One day you’re going about your business and boom – a claim pops up saying you never delivered anything. Maybe you’re a contractor who just finished a full kitchen remodel, a consultant who spent weeks on a complex project, or you run a subscription service that manages cancellation disputes. No matter the role, proving you actually did the work turns into an uphill battle.

Without solid documentation, you’re just standing in front of the bank hoping they believe your story over the customer’s. Merchants lose about 86% of these fights – not great odds. You lose the money and that’s only the start. Your processing fees rise and your merchant account rating takes a hit and if your chargeback ratio creeps past 1% you could lose the account altogether. Merchants who show up with strong records flip the script. They win roughly 70% of their disputes instead of losing them all.

A strong template pulls together scattered emails, invoices and project records and turns them into a solid defense that reminds you to include timestamps proving the work was done before the dispute date.

Templates also point out which evidence works best for your line of work – signed completion forms for contractors, usage logs for online services and so on. Even better, they help you stay focused on facts instead of feelings so you can salvage the customer relationship while still fighting the dispute.

This template addresses the tough part of proving work that customers can’t hold in their hands. It walks you through adding service agreements, milestone records and customer acknowledgments that basic dispute templates usually skip.