Call (844) NO-DISPUTESResponse Template for "Quasi-Cash Transaction Dispute"
Chargeback Response
Case Reference: Case Number
Transaction Date: Transaction Date
Transaction Amount: Transaction Amount
Cardholder Name: Cardholder Name
Dear Recipient,
We are responding to the quasi-cash transaction dispute filed for the above-referenced transaction. We respectfully contest this chargeback as the transaction was Transaction Status and conducted in accordance with all applicable card network rules.
Transaction Details:
The transaction occurred on Transaction Date at Transaction Time
The service provided was Service Type
The transaction was Authorization Method and authorized via Verification Method
Authorization code: Authorization Code
Evidence of Valid Transaction:
The cardholder Cardholder Action the transaction
All required Compliance Status procedures were followed
The cardholder received Receipt Status of the transaction
The quasi-cash product/service was Delivery Status
Supporting Documentation Enclosed:
- Transaction receipt showing cardholder authorization
- ID Verification
- System logs showing IP address and device information
- Additional Evidence
Additional Transaction Details (Optional)
Previous Transaction History (Optional)
Based on the evidence provided, we request that this chargeback be reversed as the transaction was legitimate, properly authorized, and the requested service was delivered in full. The cardholder received exactly what was purchased, and all card network regulations for quasi-cash transactions were followed.
Should you require any additional information or documentation, please contact us at Contact Email or Contact Phone.
Sincerely,
Your Name
Your Title
Company Name
Quasi-cash transactions have a very serious problem. These transactions get disputed three times more than normal purchases. Financial services merchants lose more than $2.8 billion each year just from these chargebacks. Money orders, cryptocurrency, gaming chips and wire transfers all fall into this category. Customers buy them and then have second thoughts about it. Or they’ll say they had no idea what they were actually purchasing. Even though these transactions need tons of verification before they go through, cardholders still file disputes. They claim somebody else used their card without permission.
You don’t lose the transaction amount and any merchandise value. You’ve already given out the actual cash equivalent to the customer. Once that money gets transferred or converted into something else you can’t get it back. It’s gone forever. You’ll automatically lose 78% of these cases since you have poor documentation. But well-structured replies win more than 65% of the time. Card networks also look at quasi-cash merchants much more closely than other businesses. They put you on stricter watching programs and make you hold higher reserves if you get too many disputes.
A solid template for quasi-cash disputes makes all the difference in your win rate by helping you show each and every verification step that these transactions need. Standard chargeback replies miss these important elements all the time. The template walks you through just how to present your KYC and AML compliance documentation. Card networks expect this information in a very particular format and the template gets it right every time. Your credibility goes way up if you follow this structure. Templates also help you to always show that quasi-cash services can’t be reversed once they’re done. But I see merchants forget to point this out all the time.
This template is built specifically for quasi-cash transactions and their specific evidence requirements with dedicated fields for all your compliance documentation. It covers identity verification methods in detail along with service delivery confirmation sections that you won’t find in physical goods dispute templates. The language in this template speaks directly to the reviewers who know the financial service requirements inside and out. They know the language and they like the thoroughness.