Call (844) NO-DISPUTESResponse Template for "Quality of Service"
Chargeback Response
Dear Issuing Bank Name,
Re: Chargeback Case #Case Number
Cardholder: Cardholder Name
Transaction Date: Transaction Date
Transaction Amount: Transaction Amount
We are writing to dispute this Chargeback Reason chargeback and provide compelling evidence that the services were delivered as agreed.
Transaction Details:
- Service Type: Service Description
- Service Date(s): Service Delivery Dates
- Service Completion Status
Evidence of Service Delivery:
- We have Service Documentation confirming the customer's acceptance of our terms
- Proof of Delivery showing service was rendered
- Communication records showing Customer Interaction
Quality Standards Met:
Our service met all agreed-upon specifications and industry standards. The customer Customer Actions. Additional Quality Evidence (Optional)
Customer Communication:
Communication Attempts regarding this transaction. Communication Details (Optional)
Refund Policy:
Our Policy Type clearly states Relevant Policy Details. The customer Policy Acknowledgment before the service was provided.
Based on the evidence provided, we respectfully request that this chargeback be reversed. The services were delivered Service Standard, and the customer received the full value of their purchase.
Additional Comments or Evidence (Optional)
Please find attached supporting documentation for your review. Should you require any additional information, please contact us at Contact Email or Contact Phone.
Sincerely,
Your Name
Your Title
Company Name
Service businesses lose over $31 billion every year to chargebacks and disputes about service quality are some of the trickiest ones to fight. Customer returns of physical products come with shipping records and proof of delivery to back you up. Service disputes get muddy fast though because the satisfaction suddenly feels subjective. Maybe you finished that website redesign, wrapped up those home repairs or put in the consulting hours – and then the customer turns around and says the work wasn’t what they wanted or didn’t meet their expectations.
A poorly handled service dispute versus a well-documented response can cost you thousands in lost revenue. Without strong evidence on your side,banks side with cardholders about 72% of the time in service disputes. You feel the financial hit immediately and it hurts enough. Repeated service chargebacks also trash your merchant reputation and can land you in watch-list programs that freeze 20-30% of your processing in reserve holds. Even so, well-structured rebuttals that plainly show you delivered quality service and met agreed-upon standards can turn those odds around. Merchants who stay organized and document everything win around 65% of their service-related disputes.
A dedicated service chargeback template helps you capture the evidence that these disputes actually need. It walks you through the documentation of communication trails that show customer satisfaction throughout the service period – proof that gets missed in most cases but matters quite a bit. Templates also keep your entire team on the same page, so every dispute response includes signed agreements, completion confirmations and quality benchmarks without anyone who forgets important pieces. Even better, they help you present your case in a logical flow that makes sense to bank reviewers who wade through hundreds of disputes each and every day.
This particular template covers the three main service chargeback categories that you’ll run into – quality problems, non-delivery claims and “not as described” disputes. Dedicated sections for customer acceptance throughout the service period are included and make a distinction between service chargebacks and product disputes where the satisfaction gets measured after delivery.
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