Call (844) NO-DISPUTESResponse Template for "Incorrect Currency Conversion"
Chargeback Response
Dear Recipient,
RE: Chargeback Response - Incorrect Currency Conversion
Transaction Reference: Transaction Reference Number
Cardholder Name: Cardholder Name
Transaction Date: Transaction Date
Transaction Amount: Original Transaction Amount Original Currency
Converted Amount: Converted Amount Converted Currency
We respectfully dispute this chargeback claim regarding incorrect currency conversion. Our investigation confirms that the currency conversion was processed correctly according to the following:
Transaction Details:
- The transaction was initiated in Transaction Currency and converted to Billing Currency
- Exchange rate applied: Exchange Rate Applied
- Exchange rate source: Rate Source
- Rate effective date: Rate Effective Date
Currency Conversion Disclosure:
- The customer was clearly informed of the currency conversion at the Disclosure Point
- The exact converted amount was displayed before the transaction was authorized
- The customer Customer Action
Supporting Evidence:
- Transaction receipt showing both original and converted amounts
- Conversion Documentation
- Proof that the applied exchange rate matches the Rate Standard for Transaction Date
Additional Evidence Description (Optional)
Compliance Confirmation:
We confirm that our currency conversion practices comply with all applicable Compliance Standard and that the correct exchange rate was applied to this transaction. The cardholder was provided with clear disclosure of the conversion rate and final amount before authorizing the transaction.
Additional Comments or Clarifications (Optional)
Based on the evidence provided, we request that this chargeback be reversed and the transaction amount be returned to our merchant account.
Sincerely,
Your Name
Your Title
Company Name
Contact Phone Number
Contact Email Address
International sales make up more than 23% of all e-commerce transactions. But currency-conversion chargebacks are still some of the most difficult and confusing disputes you’ll ever face.
You did everything right – you disclosed the exchange rate, showed the converted amount and even got their confirmation. Yet somehow they’re still saying the conversion was wrong. This usually happens because customers get their statement weeks later and can’t understand why the amount looks different or they were expecting a different rate.
Currency-conversion disputes hurt more than most other chargebacks because international transactions usually involve much higher ticket values. Your odds of winning these disputes can vary significantly depending on how well you document everything. With poor documentation, you might only win about 20% of the time. But strong evidence of transparent disclosure and correct rate calculations can push your win rate as high as 65% or more. Card networks also closely monitor how you manage currency conversions, so multiple losses can cause future compliance problems.
This template helps you with technical accuracy – you’ll present all of your exchange-rate calculations, rate sources and timing information just the way that the card networks want to see it. It also handles international compliance since different countries have different requirements for currency-conversion disclosure and a template helps you meet every requirement. Plus it creates an easy-to-follow documentation flow where all of that detailed financial data gets organized in a way that makes sense to the reviewers.
What makes this template different is how it works with the different rate sources that you could be using – card-network rates, bank rates or third-party processor rates. Each one has its own evidence requirements and the template walks you through what you need for each scenario. It also has dedicated sections for each disclosure that you made before the transaction and the confirmation that you received afterward.