Home > Templates > Delayed Delivery/Backorder

Response Template for "Delayed Delivery/Backorder"

Response Template Generator By downloading this template, you agree to our Terms & Conditions

Chargeback Response

Dear Financial Institution Name,

RE: Chargeback Dispute - Transaction ID: Transaction ID

We are writing to dispute the chargeback filed for the transaction dated Transaction Date in the amount of Transaction Amount for cardholder Cardholder Name.

This chargeback reason of "Chargeback Reason" is invalid based on the following evidence:

Order Details:

Order Number: Order Number

Order Date: Order Date

Expected Delivery Date: Expected Delivery Date

Actual Delivery Status: Delivery Status

Delivery Information:

Shipping Carrier: Shipping Carrier

Tracking Number: Tracking Number

Delivery Address: Delivery Address

Delivery Confirmation Date (Optional)

Signature Upon Delivery (Optional)

Customer Communication:

We Communication Status the customer regarding this order. Communication Details (Optional)

Supporting Evidence:

Proof of shipment documentation attached

Tracking information showing Tracking Status

Customer communication records Communication Records (Optional)

Additional Evidence Description (Optional)

Company Policy:

Our shipping policy clearly states that Shipping Policy Details. This policy was Policy Visibility and agreed to by the customer at the time of purchase.

Refund or Replacement Offer Details (Optional)

Based on the evidence provided, we respectfully request that this chargeback be reversed as Resolution Justification.

Thank you for your consideration of this dispute. Please contact us at Contact Email or Contact Phone if you require any additional information.

Sincerely,

Your Name

Your Title

Company Name

Effective Date: August 12, 2025

1. ACCEPTANCE OF TERMS

By accessing, downloading, or using any templates, materials, or services provided by Fightdisputes.com ("we," "us," "our," or the "Company"), you ("User," "you," or "your") agree to be bound by these Terms and Conditions ("Terms"). If you do not agree to these Terms, you may not access or use our templates or services.

2. NATURE OF SERVICES

2.1 Educational Templates Only

The chargeback response templates and related materials provided by Fightdisputes.com are offered solely for informational and educational purposes. These templates are generic examples and may not be suitable for your specific situation.

2.2 Not Legal or Financial Advice

IMPORTANT: Our templates and services do not constitute legal, financial, or professional advice. We are not attorneys, financial advisors, or payment processing professionals. For advice specific to your situation, you should consult with qualified professionals.

3. DISCLAIMER OF WARRANTIES AND LIABILITY

3.1 No Guarantee of Results

We make no representations, warranties, or guarantees that:

Use of our templates will result in successful chargeback disputes
Templates will be appropriate for your specific circumstances
Templates comply with all applicable laws, regulations, or card network rules
Information provided is complete, accurate, or current

3.2 "As Is" Basis

All templates and materials are provided "AS IS" and "AS AVAILABLE" without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement.

4. LIMITATION OF LIABILITY

4.1 No Liability for Damages

TO THE MAXIMUM EXTENT PERMITTED BY LAW, FIGHTDISPUTES.COM, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND AFFILIATES SHALL NOT BE LIABLE FOR ANY:

Direct, indirect, incidental, special, consequential, or punitive damages
Loss of profits, revenue, data, or business opportunities
Damages arising from your use or inability to use our templates
Unsuccessful chargeback disputes or financial losses
Actions taken by banks, card networks, or payment processors

4.2 Maximum Liability

In no event shall our total liability exceed the amount you paid to access our services (which is $0 for free templates).

5. USER RESPONSIBILITIES

By using our templates, you acknowledge and agree that:

5.1 Accuracy of Information

You are solely responsible for:

Ensuring all information you include in templates is accurate and truthful
Complying with all applicable laws and regulations
Meeting all deadlines and requirements set by card networks and banks

5.2 Review and Customization

You must:

Carefully review and customize templates for your specific situation
Verify that templates comply with current card network rules
Not use templates for fraudulent or deceptive purposes

6. INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Fightdisputes.com and its officers, directors, employees, agents, and affiliates from and against any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys' fees) arising from:

Your use of our templates or services
Your violation of these Terms
Your violation of any laws or regulations
Any false or misleading information you provide in chargeback responses
Any disputes with banks, card networks, or customers

7. INTELLECTUAL PROPERTY

7.1 Ownership

All templates, content, and materials on Fightdisputes.com remain our property or the property of our licensors.

7.2 Limited License

We grant you a limited, non-exclusive, non-transferable license to use our templates for your personal or business chargeback responses only.

8. PROHIBITED USES

You may not:

Resell, redistribute, or commercialize our templates
Use templates for illegal or fraudulent purposes
Misrepresent the nature of transactions in chargeback responses
Hold us responsible for the outcome of chargeback disputes

9. CHANGES TO TERMS

We reserve the right to modify these Terms at any time. Continued use of our services after changes constitutes acceptance of the modified Terms.

10. GOVERNING LAW

These Terms shall be governed by the laws of California, without regard to conflict of law principles.

11. SEVERABILITY

If any provision of these Terms is found to be unenforceable, the remaining provisions shall continue in full force and effect.

12. ENTIRE AGREEMENT

These Terms constitute the entire agreement between you and Fightdisputes.com regarding the use of our templates and services.

13. CONTACT INFORMATION

For questions about these Terms, please contact us at: info@fightdisputes.com

Winning a Delayed Delivery/Backorder chargeback can depend on how good your paperwork is. Poorly written records will get you an automatic loss if that delayed package eventually shows up at the customer’s house. Strong paperwork that clearly shows your early communication and delivery actions can win back roughly 65% of these disputes.

Revenue hits are just the start of your problems though. Repeated delivery-related chargebacks damage your shipping metrics and can limit your access to big selling sites and payment processors down the road. Even worse, they create a bad cycle – the more chargebacks you get, the less working capital you have for keeping decent inventory levels and stopping future delays.

A template for delayed delivery disputes makes sure you capture all the timestamps that matter when the order is placed right through the shipping notifications to the final delivery confirmation. Templates help you sort out those communication trails in an easy way and clearly show every customer contact and update you provided along the way. They also help your team document facts better and create the standard records that strengthen your future dispute paperwork and help you see patterns coming up in your supply chain.

This delayed delivery template focuses on the evidence laws for in-transit and back-order scenarios – evidence that doesn’t actually apply to standard non-receipt claims.