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Response Template for "Cryptocurrency Transaction Dispute"

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Chargeback Response

Case Reference:
Case Reference Number

Transaction Date:
Transaction Date

Transaction Amount:
Transaction Amount and Currency

Cardholder Name:
Cardholder Full Name

Response to Dispute:

We are responding to the chargeback filed for the cryptocurrency transaction referenced above. Our records indicate that this was a Transaction Type transaction that was Transaction Status.

Evidence of Valid Transaction:

The transaction was initiated from IP address Customer IP Address on Transaction Time with Timezone
Customer authentication was completed via Authentication Method
The cryptocurrency was delivered to wallet address: Destination Wallet Address
Transaction confirmation ID on blockchain: Blockchain Transaction Hash/ID

Customer Account Details:

Account created on: Account Creation Date
Account verification status: Verification Status
Previous successful transactions: Number of Previous Transactions

Transaction Authorization:

The cardholder Authorization Evidence before completing this transaction. Additional Authorization Details (Optional)

The customer agreed to our Terms of Service on Terms Acceptance Date, which clearly states that Relevant Terms.

Supporting Documentation Attached:

Document 1
Document 2
Document 3

Additional Supporting Evidence Description (Optional)

Conclusion:

Based on the evidence provided, this transaction was Transaction Conclusion. The cryptocurrency was successfully delivered to the address provided by the customer, and the transaction has been confirmed on the blockchain. We respectfully request that this chargeback be reversed.

Additional Comments or Clarifications (Optional)

Contact Information:

Company Representative Name

Title/Position

Contact Email

Contact Phone Number

Date of Response:
Current Date

Effective Date: August 12, 2025

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Cryptocurrency chargebacks are frustrating for merchants. Crypto transactions can’t be reversed once they’re confirmed on the blockchain. But customers can still call their credit card company and dispute the payment they made to buy that crypto in the first place. Cryptocurrency chargebacks went up by 67% in 2023 and the merchants ended up losing around $3,200 for each disputed transaction. These disputes become even harder to fight because blockchain evidence can be pretty technical to talk about to the people who have to look over your case.

Losing a crypto chargeback hits you twice as hard – the cryptocurrency is already gone forever and then the credit card payment gets reversed on top of that. Bad documentation can hurt your odds of winning these cases and I see this all the time with merchants who aren’t prepared. Merchants who don’t have strong blockchain evidence only win about 18% of their crypto disputes. Payment processors will also start treating your business as high risk after you lose a few of these cases and you might wind up with frozen accounts or even have your processing shut down completely. Merchants who put together strong evidence packages that connect their blockchain confirmations to authorized transactions can win over 65% of their cases though.

This template works with the hardest part of crypto chargebacks – proving that the cryptocurrency was actually delivered to the customer, something that standard chargeback templates just weren’t built for. You get dedicated sections for blockchain transaction IDs, wallet confirmations and multi-thing authentication records so it can speak to the technical side of crypto while still meeting the laws that traditional payment processors need to see – it’s the best shot at winning your case because you’re covering the bases that each system cares about.