Call (844) NO-DISPUTESResponse Template for "Addendum/No-Show Addendum"
Chargeback Response
Dear Card Network Dispute Resolution Team,
RE: Chargeback Response - Case #Chargeback Case Number
We are submitting this response to dispute the chargeback filed for transaction #Transaction ID dated Transaction Date in the amount of $Transaction Amount.
Transaction Details:
- Cardholder Name: Cardholder Name
- Service/Product: Service or Product Description
- Scheduled Date/Time: Scheduled Date and Time
- Location: Service Location
No-Show Documentation:
The customer made a reservation for Service Type on Booking Date. Our records indicate that the customer No-Show Status.
Customer Communication:
- Confirmation sent: Confirmation Send Date via Communication Method
- Reminder sent: Reminder Send Date
- Cancellation policy clearly stated: Policy Communication
Cancellation Policy:
Our cancellation policy requires Cancellation Window hours notice for cancellations. This policy was Policy Agreement.
Supporting Evidence:
- Booking confirmation showing acceptance of terms
- Communication logs showing appointment reminders
- System records showing no-show status
- Copy of cancellation policy
Additional Evidence Description (Optional)
Resolution Attempts:
We Contact Attempts following the no-show. Resolution Details (Optional)
Based on the evidence provided, we respectfully request that this chargeback be reversed. The customer was properly notified of their appointment and our cancellation policy, but failed to attend or cancel within the required timeframe.
Sincerely,
Your Full Name
Your Title
Company Name
Direct Phone Number (Optional)
No-shows cost the service industry more than $75 billion each year, and hotels, restaurants and appointment-based businesses are hit the hardest with empty slots and lost revenue. What makes it even worse is that the same customer who skipped the appointment later disputes the charge on their credit card, saying they never agreed to your cancellation policy or that somebody else made the booking.
Without solid records on your side, you lose about 72% of these chargeback disputes, even when you had a simple cancellation policy from the start. Each loss adds insult to injury – now you’re out of the service slot, the revenue you would have earned, and chargeback fees that usually run from $25 to $100. When you win these disputes, it keeps your cancellation policy strong and lets customers know that they can’t pull the same move next time. Strong records also help you find patterns, flag repeat offenders and show payment processors that you are committed to fighting bogus disputes – and this matters because they track your dispute ratio.
A no-show addendum template lets you collect important evidence at the booking – IP addresses, confirmation checkboxes and timestamps that show when the customer agreed to your policies – and those records become priceless during dispute battles months later. It also gives your team an easy, repeatable way to record cancellation attempts and reminder messages, and it makes sure that your policies appear across every booking channel you use. The main benefit is that it builds a paper trail that meets the exact requirements for reason codes like ” Cancelled Recurring Transaction” or “Credit Not Processed,” which call for different proof than a standard fraud dispute.
The template also includes ready-to-use language for the most common no-show situations, and a checklist to make sure your terms of service, cancellation windows and reminder steps meet the precise standards that card networks expect – points that usually get missed in the generic chargeback responses that many businesses rely on.