Call (844) NO-DISPUTESHow Dispute Alerts Work
Your Current Process
Your New Process
How We Catch Disputes So Fast
We have direct partnerships with the card networks (Visa and MasterCard) that let us monitor dispute filings in real-time. When someone disputes a charge, we see it immediately - not weeks later when it filters down through the traditional banking system.
Multiple Response Options
Once alerted, you have several ways to resolve the dispute before it becomes a costly chargeback:
For Legitimate Customer Issues
Contact the customer directly to resolve their concern- Process a voluntary refund to satisfy the customer
- Have the customer withdraw their dispute
Contact the customer directly to resolve their concernFor Fraudulent Disputes
- Issue an immediate refund to prevent fees
- Avoid the time and cost of fighting obvious fraud
- Protect your chargeback ratio
Types of Dispute Alerts We Provide
Visa CDRN Alerts
- Coverage: Approximately 1,000 U.S. issuing banks, covering 50% of Visa transaction volume
- Speed: Real-time alerts with 72-hour response window
- Details: Manual refund system with direct chargeback prevention
- Success Rate: Prevents approximately 32-41% of Visa disputes
Mastercard Ethoca Alerts
- Coverage: Over 5,000 issuing banks globally, covering 95% of Mastercard transaction volume
- Speed: Real-time alerts within 5-15 minutes of dispute filing
- Details: Comprehensive dispute data with fraud verification system
- Success Rate: Prevents approximately 40-57% of Mastercard disputes
Visa RDR Alerts
- Coverage: Over 97% of U.S. issuing banks, covering 99% of Visa transaction volume
- Speed: Real-time alerts with instant automated response
- Details: Automated refund system with same-day settlement
- Success Rate: Prevents approximately 50-70% of Visa disputes
Frequently Asked Questions
How quickly will I get notified?
Most alerts reach you within 15 minutes of a customer calling their bank - and we're often even faster, which means you'll get them in under 5 minutes.
How long do I have to respond to an alert?
You typically have 24-72 hours to take action, depending on the network. We'll show you the exact deadline for each alert so you know exactly how much time you have.
What happens if I don't see an alert right away?
Don't worry - we'll keep trying to reach you. Plus, you can set up backup notifications through email, text, or webhooks so nothing slips through the cracks.
Can I set this up to handle things automatically?
Definitely! You can create rules that automatically issue refunds or handle disputes based on things like the amount, dispute reason, or even the customer's bank. It's pretty handy.
How well does this actually work?
When merchants act quickly on our alerts, they prevent 80-95% of those disputes from turning into actual chargebacks. The key is responding fast.
What does each alert cost me?
There's a flat fee per alert, but here's the good news - if it turns out to be a false alarm, we don't charge you for it.
How hard is it to connect this to what I'm already using?
Honestly, it's pretty straightforward. We work with almost every payment processor and shopping cart system out there. Most of our merchants are up and running within a day using our simple connections.
Will this actually help my chargeback numbers?
Absolutely. When you proactively refund disputed transactions, they don't count as chargebacks anymore. This helps keep you in good standing with Visa and Mastercard - no more worrying about hitting those monitoring thresholds.
Ready to Stop Chargebacks Before They Start?
Don't wait for chargebacks to damage your business. Start preventing them today with our industry-leading dispute alert system.
Questions? Call us Toll Free at (844) NO-DISPUTES
Email us at sales@fightdisputes.com